Contact
What to include in a report
- Your PopTrans version and build number;
- Your operating system version and device details;
- The provider and model you selected;
- Steps to reproduce the issue and screenshots with personal information removed.
Do not send API keys, complete credentials, confidential content, full translation records, or another person’s personal information.
For third-party provider account, key, quota, or billing issues, contact the relevant provider directly.
Frequently asked questions
How do I add an API key?
Open the provider settings, choose a provider, enter your key and model, and run the connection test. Credentials use secure system storage.
Why did the shortcut not read the selected text?
Confirm that the selection translation shortcut is enabled and follow the in-app guide to check the required system permissions. Reopen the app after changing permissions.
Why did a translation fail?
Run the connection test and check your network, API key, model name, and provider quota. Contact the provider for account, billing, or quota issues.
How do I remove local data?
You can clear translation history, reset settings, or remove provider credentials in the app. Removing the app alone may not remove credentials stored separately by the system.
What should I do about a trial or purchase problem?
Retry in the app or use the restore purchase option. If the issue continues, include the app version and where you obtained it, but do not send complete payment information.
For details about data handling, read the PopTrans Privacy Policy.